Secure Access for Government

First and second steps of Secure Access for Government trial creation are described in Start a New Trial.

Package details

STC offers Secure Access for Government with one predefined package and fixed quantity, without editing options. You can set the start and end dates within a 90-day range. Package are next:

  • Secure Access Gov Advantage, with quantity 100;

Important

Secure Access for Gov provisioning requires approval completion of the attached questionnaire and approval from the compliance team. The SLA for response from the compliance team is 1-2 business days. You will receive an email if the trial provisioning approved, denied, or more information is needed. When approved, the trial will be auto-provisioned.

Also, keep in mind that Secure Access for Government cannot be selected together with the Secure Access product.

See how Secure Access for Government appears during trial provisioning in the image below.

Trial approval proccess

This guide describes the steps that occur after the seller initiates a trial creation and how the compliance team reviews and manages approval requests.

1. Overview of the Trial Approval Process

When a seller completes the trial creation wizard, an approval request is automatically sent to the compliance team. At this stage, the trial receives the status "Pending approval". The compliance team then reviews the request to ensure all requirements are met.

1. Approval of the Request

  • If the request meets all requirements, it will be approved and the trial status will change to "Pending".

  • This means the trial is now fully created, and the customer will receive an email to activate the trial.

2. Steps After Trial Creation

2.1. Approval of the Request

  • If the request meets all requirements, the compliance team approves it.

  • The trial status changes to "Pending", which means the trial is fully created.

  • The customer receives an email with instructions to activate the trial.

2.2 Need more info

  • If the approver needs clarification or changes, the trial status will be set to "Need more info".

  • The seller receives an email notification about the requested changes or questions.

  • The approver’s comments are displayed on the trial information page, so the seller can review and address them.

    (See image below for an example of how comments appear.)

2.3. Rejection of the Request

  • If the compliance team determines the request does not meet the requirements, they may reject it.

  • The trial status changes to "Rejected".

  • The approver provides a reason for the rejection, which appears in the trial information as for need more info.

  • No further changes can be made to the trial once it is rejected.

3. Seller Notifications

  • Sellers are notified by email at each stage of the approval process (approval, request for more information, or rejection).

  • All approver comments and reasons are visible on the trial information page within the system.